Security & Data Protection
Smart Link Limited (“SmartLink”, “SLL”, “we”, “us” or “our”) takes security seriously. This page outlines our security principles and the controls we apply to help protect systems and data that may be processed or transmitted through SmartLink services and integrations.
1. Shared responsibility
Security is a shared responsibility. SmartLink maintains controls within our scope, and customers, partners, and connected systems must maintain appropriate security within their own environments.
2. Access controls
SmartLink implements reasonable access controls designed to restrict access to authorised users and systems only. Access may be limited by role, environment, and operational need.
3. Encryption and secure transmission
Where supported, SmartLink uses secure transmission methods (for example HTTPS/TLS) to reduce the risk of interception during data transfer. Encryption at rest and other controls may be used depending on the system, service, and environment.
4. Logging and monitoring
SmartLink may maintain system logs to support security monitoring, troubleshooting, and operational integrity. Logs may include technical metadata required to investigate incidents or performance issues.
5. Vulnerability management
SmartLink applies reasonable practices to identify and address security vulnerabilities. This may include patching, configuration reviews, and continuous improvement. If you believe you have found a security issue, contact us using the website contact form.
6. Incident response
SmartLink may investigate suspected security incidents and take appropriate action to contain, remediate, and reduce risk. Where required, SmartLink may communicate relevant information to affected parties.
7. Third-party systems and integrations
Integrations frequently involve third-party platforms. SmartLink is not responsible for the security, availability, or practices of third-party systems. Parties using third-party systems remain responsible for their own controls, accounts, and access management.
8. Data handling
Data may include personal information, business records, documents, and technical metadata. SmartLink aims to process data in a manner consistent with contractual arrangements, legitimate business purposes, and applicable laws. For personal information, refer to the Privacy Policy.
9. Acceptable use and security testing
You must not probe, scan, or test SmartLink systems without written permission. Unauthorised testing can cause disruption and may be treated as misuse.
10. Contact
If you have questions about security or wish to report a security concern, contact us using the website contact form.
Smart Link Limited
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